Frequently asked questions
Below are the commonly asked questions about or products and shipping. If you don't find the answers you're looking for, please contact us.
Yes, all of our items are vintage dating from the 1950’s-1970’s.
We travel to Denmark three times per year and visit wholesale dealers’ warehouses and carefully hand pick every item we sell. We then wrap each item in cardboard and pack it into a 40’ shipping container. Two months later it arrives at our Vancouver warehouse and we unpack it.
During the purchasing process, we inspect each item we buy and make sure we are purchasing high quality items that do not need much, if any, work done to them.
When they arrive at our Vancouver warehouse, each item is inspected, thoroughly cleaned, repaired (if necessary) and finished using the appropriate finish for the material type.
Out items are vintage and as such previously used. We make every effort to document and disclose any condition issues.
Our showroom and warehouse are located in Vancouver, B.C. Canada and for our Canadian customers we ship directly from our warehouse. For our US customers, we transport your item across the border into Washington state for shipping. This ensures the costs of cross border shipping are kept to a minimum.
Yes, we can hold your item for shipping for one month (from date of purchase) for no charge. After one month we must charge a $100 / month storage fee up to a maximum of three months.
We can offer to pay your total off over two payments. An initial 50% non-refundable deposit. The second, and final, payment is due by the last day of the same calendar month the deposit was taken.
Yes, all of our shipments are covered (up to the purchase value of the item, excluding shipping charges) for damage or loss.
Returns are accepted within 10 days of receipt of the item. Unfortunately, all associated costs with returning an item are the sole responsibility of the customer (ie. packaging, return shipping, insurance, etc.)
Absolutely! We can help find something for you. Please feel free to drop us a message with your request and we will do our best to locate it for you.
As with any wood furniture there are a few things you want to avoid.
a) Do NOT put anything HOT, WET or excessively COLD directly on any wood surface not matter what the finish is.
Teak is typically finished with oil and the protective qualities of an oil finish are very low.
Rosewood is typically finished in a harder finish like lacquer or varnish and while being much more protective, prolonged exposure to heat, water or cold can affect the appearance and protectiveness negatively.
b) Spills should be wiped up as soon as possible using either a cloth or paper towel
For most teak furniture a coat of natural teak oil once or twice a year (or as often as you like) will keep your piece looking great for generations.